Testimonials
Here’s what other ambulance services have said about EMS Billing Services:
We have worked with EMS BIlling Services for a number of years and have been very pleased with the quality of the services we receive. It is important to us that our customers who interact with EMS Billing Services also receive good service and we have not been disappointed. In our experience, the staff is responsive, pleasant and professional.
Mike Moyer, battalion chief-EMS Jackson Hole, Wyo.
EMS Billing Services' to Plattsmouth have included billing, financial planning, training, trend analysis, management coordination and consultation, HIPAA advisories and other tasks. We have been and remain pleased with all of those services. EMS Billing staff members, from bottom up, are friendly, respectful and very helpful.
Ervin Portis, city administrator Plattsmouth, Neb.
We have enjoyed a very high rate of collection and extremely professional service from EMS Billing Services. They provide us comprehensive billing for all of our accounts with both private and public insurance companies including all patient transports. EMS provides us daily anytime assistance with our insurance issues, patient requests, etc. We are extremely happy with their service to our community and department.
Rodney Turpel, assistant chief of EMS/paramedic manager Nebraska City Fire & Rescue Department
EMS BIlling Services maintains a client retention rate of 97 percent, which is testament to our client satisfaction and ability to produce results. We believe that caring for your squad’s financial health is a team effort consisting of our staff, your hospital, your medical director, and most importantly, your employees and volunteers. We are here to assist you and your community with any billing or compliance issues that threaten the stability and health of your service.
"EMS is like a silent partner. Everything runs so smoothly. I send in the paperwork and it's done. I never have to worry about it and I've never had a complaint from any of our patients. They are very professional which makes us look professional too. They're like a watchdog watching our back."
Dale Stork, rescue captain
Waterloo Fire and Rescue
"The change in revenue has been phenomenal. Before we started using EMS Billing Services, we were collecting $1,000 or less a year. Now we’re collecting almost $70,000."
Brant Miller, EMT, assistant EMS chief
Oakland Fire and Rescue
Tony Eblen, EMT, EMS assistant chief
Treynor Fire and Rescue
"Staying up with all of the regulations is truly a full-time job. Using EMS Billing Services has saved us a lot of time and headaches. This removes a big workload from our volunteers."
Doug Reed, EMT, assistant chief
Oakland Fire and Rescue
“It was not until after we contracted with EMS Billing Services that we realized that as good of a job as we thought we were doing, our overall collections increased, collection time decreased and our appeals and rejections overturn all improved dramatically. An initial concern was the cost of billing over being done in house and we determined that the difference in costs is mute, as the increased monies received more than compensated for the difference in costs.”
Craig Vyhnale, rescue captain/ambulance administrator
Crete Fire & Rescue
“Since your service has taken over our billing we have increased receipts by over 50%. You and your customer service oriented employees have made our EMS billing a flawless operation. We have had comments from users of our service of how helpful you are in explaining and helping them with insurance company’s reports and problems. Your work on collection of denied claims is absolutely amazing. Your company is always assessable and provides prompt responses to all of our questions about various aspects of EMS even outside the parameters of billing."
Keith R. Bouvier, Commander Support Services Bureau
Gretna Police Department
"Elkhorn Rescue has contracted with your service for over five years. During this time we have experienced a significant increase in our receipts from when we were doing our own billing. While you have increased our revenue, you have also reduced our personnel costs. We have also received reports from our patients as to how friendly and helpful your billing people are when they have questions. The ability you have in working denials and appeals is outstanding. Another factor that we really like about your services are the recommendations on rates that we should be charging. They keep us current with our expenses and in line with industry standards."
Steve Morrissey, fire chief
Elkhorn Fire Department
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