Customer Service

Our excellent customer service, respect for your patients and personalized service are several of the key attributes that sets EMS Billing Services Inc. apart from other billing service companies. We think our level of service rises above others because we are passionate about what we do. We have a deep appreciation for the dedication and the life-saving service you provide to your community. We know from personal experience what it is like to live in a rural community with volunteer services. Our reward is in helping EMS and fire services stay viable.

You will have a team that will work closely with you to understand your needs and strengthen your areas of weakness. Through regular communication and collaboration, we will build a solid billing process and keep you educated on changing compliance rules and regulations. Our account team will get to know you, your community and understand your needs on a personal level. We provide bilingual assistance in more than 170 languages. In addition, it is our ultimate goal to answer all of our calls live. Our concern and respect for our clients, their patients, and communities has helped us maintain a 99 percent satisfaction rating and a 97 percent client retention.

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TESTIMONIALS

“It is nice to know that people who know what they are doing are taking care of us. I would not want to have to worry about billing our patients directly.”

Cheri J.

“We have purchased a newer rescue unit and a power cot, as well as the fact that because of the income from the billing, have gotten our rescue service completely self sufficient.”

Montee S.

“You provide excellent service and provide step by step procedures on how to use the system. Excellent, excellent work!”

Alicia

“EMS Billing has taken the workload and the pressure out of the office by filing and taking care of the claims process. Being the Village manager, it makes my job easier to present to the council the revenue that the EMS is bringing in versus what we are getting.”

Larry W.

“I truly appreciate all the work you guys do. I only hear good things from patients when they have had any interaction from EMS Billing. I take great pride is having a company like you represent us and do the billing.”

Andrew

“Qualified, timely and knowledgeable staff make it easy for a small department to maintain acceptability for the changing world of Medicaid/Medicare.”

Dan C.

“All of our runs are being billed. EMS Billing Services makes sure we are in compliance with Medicare and Medicaid.”

Jean P.

“Having a billing service frees up time and manpower that is better used in training and other projects to better our department.”

Jeff G.

“Customer service is great! Never had to talk to a crabby employee and all are very personable! Go to work right away to answer or help with anything.”

Tammi

“Revenues are going up steadily.”

Vicki S.

“It's a great feeling knowing that everything is being taken care of. It is a big relief. A big weight was taken off my shoulders. Feels great!”

Stephanie

“Staying up with all of the regulations is truly a full-time job. Using EMS Billing Services has saved us a lot of time and headaches. This removes a big workload from our volunteers.”

Doug R.

 

“We have had nothing but a positive experience with EMS Billing. It was the best decision we could have made in finding someone to do our billing.”

Sharon

“We actually get something back when we get all the paperwork done.”

Teresa H.

“Because of the collections generated by EMS Billing Services, we were able to upgrade to a new ambulance that is advanced life support capable. Having advanced life support is very beneficial when you have longer transport times like we do.”

Tony E.

“The change in revenue has been phenomenal. Before we started using EMS Billing Services, we were collecting $1,000 or less a year. Now we’re collecting almost $70,000.”

Brant M.

“We do not have to spend hours on the paperwork and trying to collect ourselves.”

Jolene A.

“Increased revenue to our small department has been a Godsend for us.”

Diana D.

“You are always there to help me when I need your help. I can count on you to tell me what I need to do to take care of our patients.”

Jacqueline M.

“We are sure that all of the billing is being coded correctly and in a timely manner.”

Terri A.

“We have taken in more revenue since you started billing for us. We recommend your billing service to many who have contacted us.”

Anti J.

“They became an all-inclusive agency that allowed us to free up more time for our administrative staff.”

Gerry L.

“We wouldn't be comfortable working with the insurance companies' and Medicare's coding for billing. It's a necessary job we don't have to worry about! Thanks for your service!”

Susan