What Makes Us DifferentLearn why you should choose us
We are the most trusted and respected EMS and fire billing provider in the Midwest. Founded in 1997, EMS Billing Services Inc. serves more than 330 volunteer and municipal ambulance and fire services across the country. But even more than our experience, we think we our level of service rises above others because we are passionate about what we do. We have a deep appreciation for the dedication and the life-saving service you provide to your community. We know from personal experience what it is like to live in a rural community with volunteer services.
Our reward is in helping EMS and fire services stay viable. By providing our clients a continuous and reliable source of revenue, in many cases, we have helped struggling squads get back on their feet again and become a sustainable service. Doing our job professionally, accurately and in a caring manner is our contribution to supporting our rural communities.
EMS Billing Services Inc. Delivers
- Exceptional and personalized customer service
- Sound and proven processes
- Consistent cash flow
- Experience and knowledge you can trust
Exceptional and personalized customer service
Our goal is to minimize the burden of the billing and collections process so our EMS clients can focus their attention to serving their community with a valuable life-saving service. Our passion is providing creative and innovative billing combined with exceptional customer service so you can provide the care that matters. We pride ourselves in providing professional, results-oriented and patient-friendly services to clients small and large, while being keenly aware of the importance of maintaining healthy community relationships between hospitals, providers, patients and you. Our concern and respect for our clients, your patients and communities has helped us maintain a 99 percent satisfaction rating and a 97 percent client retention. Click here to view the results of our most recent client survey.
None of this could be achieved without a culture that encourages and promotes a caring and supportive environment and exceptionalism among our staff. We believe that without people who are engaged and care, you just have a worker. Simply put, what sets us apart from our competitors is in:
- How we hire
- Who we hire
- How we train
- How we encourage our staff
- How we engage our staff
- How we grow
- How we take care of our staff
Click here to read what our staff has to say about being a part of the EMS Billing Services team.
Sound and proven processes
EMS Billing Services Inc. uses a proactive and innovative approach to billing that was designed by our CEO Leslie Vaughn and has been adapted in numerous medical venues across the country. This billing approach allows us to maximize your collections and produces “clean and solvent” revenue that is in compliance with federal regulations. What we do is so much more than filing billing claims. We believe that when you hire a billing company your priority should be maximizing revenue rather than minimizing costs. We use a comprehensive revenue cycle management process that produces revenue results that will far exceed your costs, making it one of the most worthwhile investments for your squad. Our revenue cycle management approach oversees all of your revenue from start to finish. This process includes the following steps:
- Enrollment with insurance companies
- Consulting and education
- Capturing charges
- Coding and submitting claims
- Third party follow-up
- Remittance, processing and rejections review
- Posting your payments
- Appeals and collections
Consistent cash flow
Our proactive claims filing process and revenue recapture program significantly alleviates unnecessary denials and appeals resulting in quicker reimbursement without delays. This process significantly reduces the number of claims that are typically turned over to collection agencies, which can result in a loss of 40 percent of revenue, thus producing greater revenue to our clients in a timely manner. The majority of our clients report a 30 percent increase in revenue within the first year.
Experience and knowledge you can trust
As trusted leaders in the field, our team consults and participates in multiple committees and work groups on local, state and national levels that have been responsible for developing new billing standards and practices. Our team has been a relentless advocate for rural emergency medical services in the Midwest and has worked with legislators to educate them about the issues volunteer EMS and fire services face to financially survive. Click here to learn more about our training, consulting, and leadership efforts.