What Makes Us Different

Learn why you should choose us

We are the most trusted and respected EMS and fire billing provider in the Midwest. Founded in 1997, EMS Billing Services Inc. serves more than 330 volunteer and municipal ambulance and fire services across the country. But even more than our experience, we think we our level of service rises above others because we are passionate about what we do. We have a deep appreciation for the dedication and the life-saving service you provide to your community. We know from personal experience what it is like to live in a rural community with volunteer services.

Our reward is in helping EMS and fire services stay viable. By providing our clients a continuous and reliable source of revenue, in many cases, we have helped struggling squads get back on their feet again and become a sustainable service. Doing our job professionally, accurately and in a caring manner is our contribution to supporting our rural communities.

EMS Billing Services Inc. Delivers

  • Exceptional and personalized customer service
  • Sound and proven processes
  • Consistent cash flow
  • Experience and knowledge you can trust

Exceptional and personalized customer service

Our goal is to minimize the burden of the billing and collections process so our EMS clients can focus their attention to serving their community with a valuable life-saving service. Our passion is providing creative and innovative billing combined with exceptional customer service so you can provide the care that matters. We pride ourselves in providing professional, results-oriented and patient-friendly services to clients small and large, while being keenly aware of the importance of maintaining healthy community relationships between hospitals, providers, patients and you. Our concern and respect for our clients, your patients and communities has helped us maintain a 99 percent satisfaction rating and a 97 percent client retention. Click here to view the results of our most recent client survey.

None of this could be achieved without a culture that encourages and promotes a caring and supportive environment and exceptionalism among our staff. We believe that without people who are engaged and care, you just have a worker. Simply put, what sets us apart from our competitors is in:

  • How we hire
  • Who we hire
  • How we train
  • How we encourage our staff
  • How we engage our staff
  • How we grow
  • How we take care of our staff

Click here to read what our staff has to say about being a part of the EMS Billing Services team.

Sound and proven processes

EMS Billing Services Inc. uses a proactive and innovative approach to billing that was designed by our CEO Leslie Vaughn and has been adapted in numerous medical venues across the country. This billing approach allows us to maximize your collections and produces “clean and solvent” revenue that is in compliance with federal regulations. What we do is so much more than filing billing claims. We believe that when you hire a billing company your priority should be maximizing revenue rather than minimizing costs. We use a comprehensive revenue cycle management process that produces revenue results that will far exceed your costs, making it one of the most worthwhile investments for your squad. Our revenue cycle management approach oversees all of your revenue from start to finish. This process includes the following steps:

  • Enrollment with insurance companies
  • Consulting and education
  • Capturing charges
  • Coding and submitting claims
  • Third party follow-up
  • Remittance, processing and rejections review
  • Posting your payments
  • Appeals and collections

Consistent cash flow

Our proactive claims filing process and revenue recapture program significantly alleviates unnecessary denials and appeals resulting in quicker reimbursement without delays. This process significantly reduces the number of claims that are typically turned over to collection agencies, which can result in a loss of 40 percent of revenue, thus producing greater revenue to our clients in a timely manner. The majority of our clients report a 30 percent increase in revenue within the first year.

Experience and knowledge you can trust

As trusted leaders in the field, our team consults and participates in multiple committees and work groups on local, state and national levels that have been responsible for developing new billing standards and practices. Our team has been a relentless advocate for rural emergency medical services in the Midwest and has worked with legislators to educate them about the issues volunteer EMS and fire services face to financially survive. Click here to learn more about our training, consulting, and leadership efforts.

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“The change in revenue has been phenomenal. Before we started using EMS Billing Services, we were collecting $1,000 or less a year. Now we’re collecting almost $70,000.”

Brant M.

“You provide excellent service and provide step by step procedures on how to use the system. Excellent, excellent work!”


“EMS Billing has taken the workload and the pressure out of the office by filing and taking care of the claims process. Being the Village manager, it makes my job easier to present to the council the revenue that the EMS is bringing in versus what we are getting.”

Larry W.

“All of our runs are being billed. EMS Billing Services makes sure we are in compliance with Medicare and Medicaid.”

Jean P.

“Increased revenue to our small department has been a Godsend for us.”

Diana D.

“I truly appreciate all the work you guys do. I only hear good things from patients when they have had any interaction from EMS Billing. I take great pride is having a company like you represent us and do the billing.”


“It is nice to know that people who know what they are doing are taking care of us. I would not want to have to worry about billing our patients directly.”

Cheri J.

“Having a billing service frees up time and manpower that is better used in training and other projects to better our department.”

Jeff G.

“We are sure that all of the billing is being coded correctly and in a timely manner.”

Terri A.

“It's a great feeling knowing that everything is being taken care of. It is a big relief. A big weight was taken off my shoulders. Feels great!”


“We actually get something back when we get all the paperwork done.”

Teresa H.

“Customer service is great! Never had to talk to a crabby employee and all are very personable! Go to work right away to answer or help with anything.”


“We have purchased a newer rescue unit and a power cot, as well as the fact that because of the income from the billing, have gotten our rescue service completely self sufficient.”

Montee S.

“We wouldn't be comfortable working with the insurance companies' and Medicare's coding for billing. It's a necessary job we don't have to worry about! Thanks for your service!”


“Revenues are going up steadily.”

Vicki S.

“Staying up with all of the regulations is truly a full-time job. Using EMS Billing Services has saved us a lot of time and headaches. This removes a big workload from our volunteers.”

Doug R.

“We do not have to spend hours on the paperwork and trying to collect ourselves.”

Jolene A.

“They became an all-inclusive agency that allowed us to free up more time for our administrative staff.”

Gerry L.

“Qualified, timely and knowledgeable staff make it easy for a small department to maintain acceptability for the changing world of Medicaid/Medicare.”

Dan C.

“We have taken in more revenue since you started billing for us. We recommend your billing service to many who have contacted us.”

Anti J.


“We have had nothing but a positive experience with EMS Billing. It was the best decision we could have made in finding someone to do our billing.”


“You are always there to help me when I need your help. I can count on you to tell me what I need to do to take care of our patients.”

Jacqueline M.

“Because of the collections generated by EMS Billing Services, we were able to upgrade to a new ambulance that is advanced life support capable. Having advanced life support is very beneficial when you have longer transport times like we do.”

Tony E.