About Leslie Vaughn

President and founder, EMS Billing Services Inc.

Leslie Vaughn, president and founder of EMS Billing Services Inc., in Omaha, Neb., is one of the region’s leading experts in billing and collections for ambulance transport sand fire services. With more than 20 years of experience in billing, collections, coding and physician practice management, Vaughn brings a wealth of experience and knowledge to the field.

Before founding EMS Billing Services Inc. in 1995, Vaughn served as a practice management assistant coordinator for Alegent Health System in Omaha where she was responsible for developing and implementing efficient processes and practices for more than a dozen physician specialty offices. Vaughn’s duties included overseeing office operations that included everything from staffing, coordination of insurance contracts and liability coverage to billing, collections, coding and ensuring compliance with standards and regulations.

Vaughn’s experience also includes serving as a consultant to Ehrling Bergquist Hospital, a U.S. Air Force base hospital in Bellevue, Neb., where she was challenged to develop an efficient billing and collections process. Within a year, Vaughn created a billing process that significantly increased revenues for the hospital and was later adopted as a model for air force base hospitals across the country. She later honed her skills as a coding specialist for a community hospital in Blair, Neb., where she provided coding and billing services for physicians and ambulance services.

While working in Blair, Vaughn developed a deep appreciation for the dedication, commitment and hard work shown by small communities to keep their emergency ambulance and fire services running. She also realized that many EMS and fire services volunteers lacked the billing and coding know-how to bring in the revenue needed to keep their service viable. Through this experience she developed a desire and passion to help small town EMS sand fire services survive by sharing her billing and coding expertise. Vaughn combined her business savvy with her vast knowledge and understanding of Medicare rules and regulations and the unique guidelines surrounding ambulance billing and collections to form EMS Billing Services Inc. Today, EMS Billing Services Inc. serves several hundred volunteer and municipal ambulance and fire services in the Midwest. Through Vaughn’s leadership, the company has seen an average annual growth of 20 percent since opening its doors and is now the largest and most respected ambulance billing service in the Midwest.

Vaughn has personally recruited an experienced staff, each with their unique area of knowledge and billing expertise. Over the past 15+ years, Vaughn has developed a respected presence in the EMS industry. She has been a relentless advocate for rural emergency medical services in the Midwest and has worked with legislators to educate them about the issues volunteer EMS services face to financially survive. She has shared her knowledge of EMS billing, reimbursement and collections at regional EMS conferences. Vaughn also has developed important relationships with CMS representatives on both a regional and national level and represents Nebraska on the Wisconsin Physician Services Provider Education and Training Advisory (WPS PET) board.

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“Because of the collections generated by EMS Billing Services, we were able to upgrade to a new ambulance that is advanced life support capable. Having advanced life support is very beneficial when you have longer transport times like we do.”

Tony E.


“We have had nothing but a positive experience with EMS Billing. It was the best decision we could have made in finding someone to do our billing.”


“Qualified, timely and knowledgeable staff make it easy for a small department to maintain acceptability for the changing world of Medicaid/Medicare.”

Dan C.

“Revenues are going up steadily.”

Vicki S.

“EMS Billing has taken the workload and the pressure out of the office by filing and taking care of the claims process. Being the Village manager, it makes my job easier to present to the council the revenue that the EMS is bringing in versus what we are getting.”

Larry W.

“We actually get something back when we get all the paperwork done.”

Teresa H.

“It's a great feeling knowing that everything is being taken care of. It is a big relief. A big weight was taken off my shoulders. Feels great!”


“You are always there to help me when I need your help. I can count on you to tell me what I need to do to take care of our patients.”

Jacqueline M.

“It is nice to know that people who know what they are doing are taking care of us. I would not want to have to worry about billing our patients directly.”

Cheri J.

“We have purchased a newer rescue unit and a power cot, as well as the fact that because of the income from the billing, have gotten our rescue service completely self sufficient.”

Montee S.

“The change in revenue has been phenomenal. Before we started using EMS Billing Services, we were collecting $1,000 or less a year. Now we’re collecting almost $70,000.”

Brant M.

“Customer service is great! Never had to talk to a crabby employee and all are very personable! Go to work right away to answer or help with anything.”


“We do not have to spend hours on the paperwork and trying to collect ourselves.”

Jolene A.

“Having a billing service frees up time and manpower that is better used in training and other projects to better our department.”

Jeff G.

“Increased revenue to our small department has been a Godsend for us.”

Diana D.

“I truly appreciate all the work you guys do. I only hear good things from patients when they have had any interaction from EMS Billing. I take great pride is having a company like you represent us and do the billing.”


“All of our runs are being billed. EMS Billing Services makes sure we are in compliance with Medicare and Medicaid.”

Jean P.

“We have taken in more revenue since you started billing for us. We recommend your billing service to many who have contacted us.”

Anti J.

“We are sure that all of the billing is being coded correctly and in a timely manner.”

Terri A.

“Staying up with all of the regulations is truly a full-time job. Using EMS Billing Services has saved us a lot of time and headaches. This removes a big workload from our volunteers.”

Doug R.

“You provide excellent service and provide step by step procedures on how to use the system. Excellent, excellent work!”


“We wouldn't be comfortable working with the insurance companies' and Medicare's coding for billing. It's a necessary job we don't have to worry about! Thanks for your service!”


“They became an all-inclusive agency that allowed us to free up more time for our administrative staff.”

Gerry L.